Effective Date: June 28, 2025
This Privacy Policy explains how Kyuudai Co., Ltd., operating under the brand name 12SSL ("we," "us," or "our"), collects, uses, shares, and protects your information when you use our website and services (collectively, the "Services"). We are committed to protecting your privacy and handling your personal information with care and transparency.
1. Information We Collect
To provide our Services, we collect various types of information:
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Information You Provide Directly:
- Account Registration: When you create an account, we collect your name, email address, company name, physical address, and phone number.
- SSL Certificate Issuance: To process and issue SSL certificates, we collect information such as your domain names, organizational details (for Organization Validated and Extended Validation certificates), and contact information for administrative and technical contacts.
- Payment Information: While we do not store your sensitive payment card details on our servers, we collect billing information necessary to process transactions through our third-party payment processors (Stripe and PayPal).
- Communications: When you contact us for support, inquiries, or feedback, we collect the content of your communications.
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Information Collected Automatically:
- Usage Data: We collect information about how you interact with our website, including your IP address, browser type, device information, pages visited, and the time spent on our site.
- Cookies and Tracking Technologies: We use cookies and similar technologies to enhance your experience, analyze website traffic, and personalize content. For more details, please refer to our Cookie Policy (if you have one, or you can expand on this within this policy).
2. How We Use Your Information
We use the information we collect for the following purposes:
- To Provide and Fulfill Services: Our primary use of your information is to deliver the SSL certificate services you request, including verifying your identity and domain ownership, issuing certificates, and managing your certificate lifecycle (e.g., renewals, reissues).
- Customer Support: To respond to your inquiries, provide technical assistance, and handle requests for refunds or cancellations efficiently.
- Improve Our Services: To analyze usage patterns, diagnose technical issues, and enhance the functionality and user experience of our website and Services.
- Communication: To send you service-related notifications, updates, renewal reminders, and important security alerts.
- Security and Fraud Prevention: To protect our Services and users from fraudulent activities, unauthorized access, and other security threats.
- Legal Compliance: To comply with applicable laws, regulations, and industry standards, including those set by Certificate Authorities.
3. How We Share Your Information
We may share your information with third parties under specific circumstances:
- With Certificate Authorities (CAs): To issue SSL certificates, we share necessary customer information with our trusted Certificate Authority partners, including Sectigo. This typically includes domain names, organizational details (where applicable), and administrative and technical contact information. This sharing is essential for the verification and issuance of your SSL certificate, as required by industry standards. For details on how Sectigo handles your data, please refer to their Privacy Policy.
- With Payment Processors: We share necessary transaction data with secure third-party payment processors like Stripe and PayPal to process your payments.
- With Service Providers: We may share information with third-party service providers who perform services on our behalf, such as hosting, analytics, and customer support. These providers are obligated to protect your information and use it only for the purposes for which it was disclosed.
- For Legal Reasons: We may disclose your information if required by law, court order, or governmental regulation, or if we believe such action is necessary to protect our rights, property, or safety, or the rights, property, or safety of others.
- Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
4. Data Security
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. We use secure servers and encryption technologies (such as SSL) to protect data transmissions. While we strive to protect your personal data, no method of transmission over the Internet or method of electronic storage is 100% secure.
5. Your Rights and Choices
You have certain rights regarding your personal information:
- Access and Correction: You can access and update much of your personal information through your Member Center account. If you need assistance, please contact us.
- Deletion: You may request the deletion of your personal data, subject to any legal or contractual obligations we may have (e.g., certificate logging requirements).
- Opt-Out of Marketing: You can opt out of receiving promotional emails from us by following the unsubscribe instructions in those emails.
6. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the updated policy on our website with a revised "Effective Date."
7. Contact Us
For any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:
- Live Chat: Click the chat button at the bottom of the page to start a conversation. This is our recommended method for quick assistance, including refund and cancellation requests, to ensure faster processing.
- Phone: +81 6 7878 5607
- Email: [email protected]
We aim to respond to all inquiries within 24 hours.
